Refund Policy

This Refund Policy governs all return and refund requests submitted through vaselineus.shop.

Return Eligibility

Customers can request returns within 60 days after receiving the items. Returned goods need to remain in acceptable condition. Returns are free for customers, there is no return shipping cost to bear.

Refund Process

After we receive and inspect your returned items, we will start the refund procedure. The processing time for refunds is 5 to 10 days. Refunds will be issued back to your original payment method.

How to Submit Return Request

To initiate a return, send an email to info@vaselineus.shop and provide your order number and return reason. Our team will guide you through return steps and supply return related instructions.

Partial Refund

Partial refund may apply if part of your order is returned. Refund amount will match the value of returned items.